Frequently asked questions

Yes, you can collect your order at our premises in Wormerveer (the Netherlands) on working days between 13:00 and 17:00.

To avoid disappointment, please call or email us before you come, as an item may be temporarily out of stock. You can find our details on the contact page.

If you order before 13:00 on a working day, we try to ship your order the same day. When it is busy, this can sometimes take longer.

If a product is not in stock, delivery can take longer. In that case we will contact you. Every product page shows the current delivery time.

Yes. Kranenland is an online shop, but we also have a regular shop with a showroom and warehouse in Wormerveer. Because we handle many orders online, we can keep our costs and prices low.

We are open on working days from 10:00 to 17:00. Outside opening hours you can visit by appointment; call us on +31 85 483 60 60.

Use the menu or the search function to find products. When you have found the item you want, click the add-to-cart button.

You can then continue shopping or go to the checkout to pay for your order.

Your customer details, including your email address, are only used for the purpose for which you provided them: processing your orders as well as possible and informing you about Kranenland products.

The data you provide is stored in an electronic information system that is used exclusively for Kranenland.

We keep ceramic cartridges, handles and spouts in stock as standard, so we can easily supply spare parts.

You do not need to do anything extra. We supply small filters with the tap that you can fit at the end of the flexible hoses, keeping coarse dirt particles out.

Besides the model, the dimensions are essential. Measure the diameter of your washbasin or bowl before you choose. You get the best spray pattern when the outlet ends about 1 cm from the drain hole, measured from the centre of the tap. This prevents splashing and keeps the water jet easy to reach.

For a bowl-shaped basin, choose a jet that flows straight down; otherwise the shape of the bowl can make the water splash out.

If in doubt, you can always contact us for advice.

All our taps and showers can be supplied with a KIWA-approved flow regulator if desired. Taps can be limited to 6 litres and showers to 8.7 litres per minute. Ask us about the options.

Shower hoses can break for various reasons, including:

• a hose that is too short; it should be at least 1.75 metres long
• the strength and flexibility at the connection to the tap
• the choice of material: plastic, polyester or metal

Within the Netherlands, shipping is free from €50; below that you pay €9.50. Shipping to Belgium costs €15 and to other European countries €25. All amounts include VAT.

Yes, you have a 14-day cooling-off period during which you can return an item. See our returns page for details.

RVS316L contains molybdenum and is therefore even more resistant to corrosion, for example from chlorine or salt water. Read more in our article RVS304 or RVS316L? (in Dutch).

Use a soft cloth with water and, if needed, a mild soap. Do not use abrasives or aggressive limescale removers. Read the full explanation on our page cleaning PVD (in Dutch).

Most basin and kitchen taps fit a standard tap hole of 32 to 36 mm. The correct size is stated with each product.

You mount a surface-mounted tap on the existing connections in the wall. With a concealed tap, the technology is inside the wall and you only see the controls and the spout. Read more in our blog Thermostatic tap: concealed or surface-mounted? (in Dutch).

Choose a shower head with anti-limescale nozzles and descale it regularly. Read how to descale a tap or shower head in HOW TO: descaling a tap (in Dutch).

Yes, call us on +31 85 483 60 60 or visit our showroom in Wormerveer on working days from 10:00 to 17:00.